---
title: "Rockstar HubSpot Conversations Strategies + Help Desk Sneak Preview"
url: https://www.sidekickstrategies.com/podcast/hubheroes-conversations-help-desk-preview
description: "What does a great HubSpot conversations unified inbox strategy look like? And what do you need to know about the HubSpot help desk beta? With Chad Hohn ..."
type: article
updated: 2026-08-13T19:15:05Z
canonical: https://www.sidekickstrategies.com/podcast/hubheroes-conversations-help-desk-preview
---

# Rockstar HubSpot Conversations Strategies + Help Desk Sneak Preview

We have a very exciting episode for you this week, because we have a HubHeroes listener joining us as a guest — [Chad Hohn of Roofing Business Partner](https://www.linkedin.com/in/chad-hohn-81968456), a HubSpot Super Admin of almost five years, with an exceptional passion for [HubSpot Service Hub](https://www.sidekickstrategies.com/podcast/why-go-hubspot-service-hub) and what's possible in the [delight stage](https://www.sidekickstrategies.com/podcast/what-is-customer-delight-and-who-is-responsible-hubheroes) of the [HubSpot Flywheel](https://www.sidekickstrategies.com/podcast/what-is-hubspot-flywheel-definition-examples)!

Specifically, he reached out to us because he was excited to talk about two critical topics for any organizations that consider service as a focus and have (or are considering) HubSpot Service Hub:

- Developing a **cohesive strategy for the unified conversations inbox**, a deep-dive extension of [a conversation we started previously](https://www.sidekickstrategies.com/podcast/what-is-hubspot-conversations-unified-inbox-examples)
- A **sneak preview of the HubSpot Help Desk private beta** that Chad has been lucky enough to dig into recently, and what it means for the future of service

Get excited, folks! This is a powerful episode you won't want to miss, even if you don't have HubSpot Service Hub.

## What We Talked About

- What are the top mindsets folks should have when thinking about how to really develop a clear support strategy to help and delight their customers?
- How should folks be looking at the unified conversations inbox when developing their support strategy?
- What are the most common mistakes we're seeing folks make when trying to leverage these tools for customer support?
- Now, we've heard murmurs out of **Big Sprocket releasing Help Desk** ... what is it? What do we know about it? What are we excited about? What does this mean for the future of executing great service strategies through HubSpot?
- This conversation we're having today – is it only for companies that have super large customers service teams with massive support tools?
- Why is having a great customer support experience so important?

_And so much more ..._

## Additional Resources

- [What is an in-house HubSpot Super Admin? And do you need one? (HubHeroes)](https://www.georgebthomas.com/podcast/what-is-hubspot-super-admin-hiring)
- [To HubSpot conversations inbox or not to HubSpot conversations inbox? (HubHeroes)](https://www.sidekickstrategies.com/podcast/what-is-hubspot-conversations-unified-inbox-examples)
- [Back to the Flywheel: Unpacking Inbound Physics with Max (HubHeroes podcast)](https://www.georgebthomas.com/podcast/what-is-inbound-physics)
- [HubSpot Sales Hub with Kyle Jepsen (HubHeroes podcast)](https://www.georgebthomas.com/podcast/why-go-hubspot-sales-hub-kyle-jepson-hubheroes)
- [Why go HubSpot Service Hub? (HubHeroes podcast)](https://www.georgebthomas.com/podcast/why-go-hubspot-service-hub)

## Key facts

- **Format:** Podcast episode
- **Author:** George B. Thomas and Max Cohen and Chad Hohn
- **Published:** December 12, 2023

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Source: https://www.sidekickstrategies.com/podcast/hubheroes-conversations-help-desk-preview
Sidekick Strategies · HubSpot consulting and content operations