Here's the thing: if you've got a paid HubSpot subscription, you probably already have access to a HubSpot phone number. Most humans on Sales Hub or Service Hub plans don't realize this feature's sitting right there, ready to use. Today we're walking you through exactly how to claim yours and get making calls in just a few minutes.
Why You Need a HubSpot Phone Number
Having a dedicated HubSpot phone number means you can make and receive calls directly within the platform. That's huge for staying organized. All your call activity lives in your contacts' timelines, your deals track call history automatically, and you're not juggling multiple apps. It's the kind of efficiency that'll make your whole team wonder how they ever worked without it.
How to Set Up Your HubSpot Phone Number
Step 1: Access Your Settings
Log into HubSpot and look for the gear icon in the top right corner. Click it to open your settings menu.
Step 2: Navigate to Calling Tools
In the left sidebar, scroll all the way down to the Tools section. Click on "Calling" to expand those options.
Step 3: Go to Call Setup
Once you've clicked Calling, you'll see "Call Setup" appear. Click that next.
Step 4: Select Phone Numbers
You'll land on a page with a "Phone Numbers" tab. This is where the magic happens. Look toward the right side of the screen, and you'll see an option to get a HubSpot number.
Step 5: Choose Your Details
Click "Get a HubSpot Number" and you'll be prompted to select:
- Your country (most humans in the US will select United States)
- Your preferred area code (pick one that matches your location or business presence)
For example, if you're in North Carolina, you might choose area code 336. HubSpot will show you available numbers with that prefix.
Step 6: Generate Your Number
Once you've picked your area code, click "Generate Number." HubSpot will create your new phone number. Click "Get This Number" to claim it.
Configure Your Phone Number
Now comes the setup that makes this number truly yours. You'll need to configure a few settings:
Name Your Phone Number
Give it a label like "Demo Phone Number" or "Sales Line." This helps you keep track if you eventually add multiple numbers.
Set Your Recording Consent
Choose your recording consent language (English is the default for most). Pick a voice for your consent message. HubSpot offers several neural voices to choose from. Matthew Neural is a solid option, but pick whatever feels right for your brand.
Assign the Number
Decide who this number belongs to. You can assign it to yourself or another team member. This determines who gets routed incoming calls and who controls the number's settings.
Set Your Voicemail and Hours
Choose a default voicemail greeting and set your working hours. HubSpot will handle calls differently based on whether you're marked as available or offline.
Save Your Settings
Once everything's configured exactly how you want it, hit save. You're done.
Start Using Your Number
Now you've got a dedicated HubSpot phone number ready for action. You can use it to make outbound calls directly from HubSpot or receive inbound calls through the platform or the mobile app. Every call gets logged, every conversation gets documented, and your whole team stays in sync.
Here's what we always tell humans: education is great, but execution is where it actually matters. You've got the knowledge now. Go set up that phone number and start making it work for your business.
