All Updates
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UpdateWhatsApp Voice Notes: Send and Receive Audio in HubSpot
HubSpot now supports native WhatsApp voice notes in Conversations and Help Desk. Learn what shipped, how to use it, and which teams benefit most.
October 9, 2026
UpdateGranular Tool Permissions for Breeze Agents and Connectors
HubSpot now lets you set tool-by-tool permissions for Breeze Assistant and Agent Connectors. Learn what shipped, how to configure it, and who needs it most.
October 9, 2026
UpdateCreate, Edit, and Renew Contracts Directly in HubSpot CRM
HubSpot now lets you create, edit, and renew contracts directly in the CRM without a HubSpot quote. Here's what shipped, how to use it, and who benefits most.
October 9, 2026
UpdateBuild and Manage HubSpot Connectors from the Developer Platform
HubSpot's new self-service connector UI lets developers build, configure, and manage connectors with OAuth 2.1 on their own timeline. Here's what shipped and wh
October 9, 2026
UpdateObjectless Custom Events: Trigger HubSpot Automation From Anywhere
HubSpot now lets you create custom events without linking to a CRM object. Learn what shipped, why it matters for automation, and how to set it up today.
October 9, 2026
UpdateGoogle Workspace Now Connects to Breeze Assistant
HubSpot now connects Google Drive, Calendar, Chat, and Gmail to Breeze Assistant. Learn what shipped, how to set it up, and who benefits most.
October 9, 2026
UpdateCustomer Agent Segments: Personalize AI Behavior by Audience
HubSpot Customer Agent now supports audience segmentation. Control knowledge, actions, tone, and handoffs per visitor group. Here's what shipped and how to use
October 9, 2026
UpdateCustomer Agent CRM Action Details Now Visible in Message Insights
HubSpot's Message Insights card now shows which CRM records your customer agent created or updated, linked and grouped by object type. No setup required.
October 9, 2026
UpdateManual Sort for Board View: Drag Cards Within Lanes
HubSpot now lets you drag and reorder cards within a lane in board view. Set priority order for deals and tickets that persists and syncs in real time for your
October 9, 2026
UpdateCustomer Agent Human Handoff Routing by Channel Type
HubSpot Customer Agent now routes human handoffs separately for email and chat. Learn what changed, how to configure it, and who benefits most from this update.
October 9, 2026
UpdateWorkforce Management in HubSpot Help Desk
HubSpot's new Workforce Management page in Help Desk gives support leaders real-time visibility into team availability, capacity, and coverage gaps. Here's what
October 9, 2026
UpdateAEO Prompt Coverage: Find and Fix Gaps in Your AI Search Tracking
HubSpot AEO Prompt Coverage shows you exactly where your brand is missing from AI-generated answers. Here's what shipped, why it matters, and how to use it.
October 9, 2026
UpdateCustom Conversation Summary Templates in HubSpot
HubSpot now lets you build custom conversation summary templates for calls, meetings, and inbox threads. Here's what shipped, who gets it, and how to set it up.
October 8, 2026
UpdateWhatsApp Pricing Changes: What HubSpot Customers Need to Know
HubSpot is absorbing Meta's new WhatsApp service message costs until December 1. Here's what changes, what it costs, and how to manage your message limits.
October 8, 2026
UpdateAuto-Create Contracts from Payment Link Purchases
HubSpot now auto-creates contracts and billing schedules when a buyer completes a payment link purchase. Here's what shipped, how to enable it, and who benefits
October 8, 2026
UpdateCustomer Agent Actions Limit Doubles to 20
HubSpot doubled the Customer Agent action limit from 10 to 20. Learn what changed, which portals get it, and how to build more capable AI support agents today.
October 8, 2026
UpdateCustomer Agent Weekly Coaching Newsletter
HubSpot now sends a weekly coaching digest every Tuesday with AI agent performance stats and top coaching recommendations. Here's what shipped and how to use it
October 8, 2026
UpdateZoom Sync by Role: Stop Managing Users One at a Time
HubSpot now lets you sync Zoom meetings by user role instead of one by one. Learn what changed, how to set it up, and which teams benefit most.
October 8, 2026
UpdateSimilar Ticket Suggestions in HubSpot Help Desk
HubSpot's Similar Ticket Suggestions surfaces resolved tickets while your rep works, cutting search time and speeding resolution. Here's what shipped and how to
October 8, 2026
UpdateHubSpot Mobile Offline Mode: Access Your CRM Without Wi-Fi
HubSpot Mobile Offline Mode lets field reps access contacts, deals, and tickets without internet. Here's what shipped, how to enable it, and who benefits most.
October 8, 2026
UpdateUndo and Redo Enrichment Data Changes in HubSpot
HubSpot now lets you undo enrichment data changes from the activity log. Reverse bad enrichment runs across thousands of records in minutes, not hours.
October 8, 2026
UpdateIndex Table Add Column Suggestions and Templates
HubSpot's Add Column picker now surfaces personalized property suggestions and AI-powered Smart Property templates. Here's what shipped, who it helps, and how t
October 8, 2026
UpdateBrand Fonts in HubSpot Marketing Email: Your Brand Kit Now Travels With You
HubSpot Brand Kit fonts now appear in the drag-and-drop email editor. Learn what shipped, how fallbacks work, and what this means for your email brand consisten
October 8, 2026
UpdateHubSpot Payments Checkout Settings API: Configure Programmatically
HubSpot's new Payments Checkout Settings API lets you configure checkout, payment methods, fees, and billing addresses programmatically. Here's what shipped and
October 8, 2026
